Refund Policy

Limited Return Exclusions

The documented approach of scrubdaddy is as follows: customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; as a related safeguard, those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods.

Default Return Destination

In administering this policy, scrubdaddy confirms that customers should use another facility only if written authorization identifies it; for completeness, the standard authorized-return location is 2446 Short St, Baytown, Texas, 77521, United States.

Starting an Authorized Return

Under this policy at scrubdaddy, shipment back to the merchant must wait for return instructions; at the same time, authorization includes a merchant-funded label or equivalent free return arrangement; for completeness, return assistance starts by emailing support@scrubdaddyedge.shop or calling 512-797-4842.

Approval and Original-Payment Refunds

The customer-facing practice followed by scrubdaddy is that approval follows receipt and a reasonable inspection of the returned item; where relevant, the store sends approved funds to the original payment method no later than 5-10 business days after approval; at the same time, issuer processing after the store sends the refund is outside the merchant's direct control.

Order Cancellation Point

The documented approach of scrubdaddy is as follows: the store can consider cancellation only before dispatch; once dispatch occurs, the return and refund process in this policy applies.

Returns and Exchanges Within 30 Days

In administering this policy, scrubdaddy confirms that a no-reason return may be requested within 30 days after the customer receives the order; as a related safeguard, customers may choose an exchange instead of a return within the stated period.

Return Shipping Responsibility

Under this policy at scrubdaddy, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; additionally, approved no-reason returns and exchanges have merchant-paid return shipping.

How to Reach the Merchant

The operating rule used by scrubdaddy is straightforward: the merchant location and standard authorized-return address is 2446 Short St, Baytown, Texas, 77521, United States; as a related safeguard, scrubdaddy is the merchant responsible for this storefront; at the same time, customers may also call 512-797-4842; for completeness, customer correspondence may be sent to support@scrubdaddyedge.shop.