FAQ

Are no-reason returns and exchanges available?

For transparency, scrubdaddy records that the return and exchange window remains open for 30 days after the order is received; as a related safeguard, approved no-reason and quality-related return shipping is paid by the merchant.

When is an approved refund sent?

scrubdaddy applies the following customer standard: issuer processing can continue after the refund is sent; for completeness, approved funds go back to the original payment method in 5-10 business days.

Will tracking be sent?

Customers dealing with scrubdaddy should understand that tracking activity can appear after a short carrier-system delay; additionally, shipment confirmation includes available tracking information.

When can I contact support?

The customer-facing practice followed by scrubdaddy is that the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; for completeness, support is available at support@scrubdaddyedge.shop and 512-797-4842.

Can an order be cancelled?

The customer-facing practice followed by scrubdaddy is that after shipment, the Refund Policy applies; additionally, customers may ask to cancel while the order has not dispatched.

Is shipping available outside the United States?

scrubdaddy applies the following customer standard: every United States order includes free standard shipping; as a related safeguard, orders currently ship only within the United States.

How can an order be paid?

To state the position of scrubdaddy precisely, taxes are collected when applicable law requires them; where relevant, accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, the transaction currency is United States dollars (USD).

Which items are excluded from no-reason returns?

In administering this policy, scrubdaddy confirms that quality and fulfillment claims are preserved regardless of the voluntary-return exclusions; for completeness, custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause.

What can customers shop here?

The documented approach of scrubdaddy is as follows: the relevant listing supplies supported size, material, care, and safety details; as a related safeguard, the available assortment covers insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

How long should delivery take?

Customers dealing with scrubdaddy should understand that processing normally takes 1-2 business days; the carrier delivery estimate is 4-6 business days once shipped.

Store Identity and Return Address

Customers dealing with scrubdaddy should understand that the published contact email is support@scrubdaddyedge.shop; additionally, the store telephone number is 512-797-4842; as a related safeguard, this website is operated for customers by scrubdaddy; where relevant, the physical business address and default return address is 2446 Short St, Baytown, Texas, 77521, United States.